Employee performance and the ways in which you measure it can provide deep insight into the company’s performance as a whole. They define employee performance as the way in which workers behave in the workplace and how well they perform their jobs. The function of a Human Resources Practitioner or Specialist is to measure the key metrics of individual staff members in their roles in the ways in which they benefit the business for customers, improve workflow, and increase profits.

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Assessing and measuring the performance of staff members on individual and team bases will help you to better understand their organizational performance. If they work within a team structure, it could negatively affect the entire team’s productivity. This can lead to poor production, dissatisfied customers, and the knock-on effect will see your company profits decrease.

There are 3 primary areas of employee performance measurement:

1) Efficiency:

This aspect studies how much an individual employee can accomplish in a day, a month and a financial quarter. It not only highlights the employees’ performance but also uncovers bottlenecks in productivity that may hamper their overall productivity. Is that employee able to do their job in a more efficient manner? What structures or systems can be optimized? Is that employee the hindrance? Will re-training bring the performance of the employee back to a high standard? Those are the questions that will be answered by this first process.

2) Quality:

In measuring an employee’s performance, you need to assess the quality of their output. Do they make a lot of mistakes? Do they create defective products? Are their sales numbers high? Are their customer satisfaction reports clear and satisfactory? Are they absent from work regularly? This area looks deeper into the role played by the individual employee and compares them to a set of industry standards. When an employee can produce innovative work or enhance their role, that will lead to a positive performance report.

3) Consistency:

This aspect of the employees’ performance assessment studies their decision-making, action, teamwork, and their executables of their job specifications. To achieve a strong result, an employee needs to be consistent in their outputs, be self-managed to a high degree, and display the potential to grow to more senior roles within the company.

The aim of such an exercise is to determine the strengths and weaknesses of a company and to highlight the ways in which these can be improved and harnessed for greater overall performance.